These Terms of Service ("Terms") are the agreement between you and BookingOS, the booking platform operated by a UK sole trader trading as "BookingOS" ("BookingOS", "we", "us"). By creating an account or using the Service, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you have authority to do so.
1.Definitions
- Service — the BookingOS website and booking platform at bookingos.co.uk
- Account Holder / Shop — a barbershop or individual who registers a subscription
- Client — someone who books an appointment with a Shop through the Service
- Content — the business information, schedules, photographs and Client bookings entered into the Service
- Online Payment — a deposit or full payment taken from a Client by card at the time of booking, where a Shop has switched that option on
- Stripe — Stripe Payments Europe, Ltd. and its group companies, who handle all card payments for the Service
2.Eligibility
You must be 18 or older to register an Account Holder subscription, and you must be operating, or intending to operate, a genuine business. Clients booking an appointment do not need a BookingOS account.
3.Your account
We ask you to verify your email address when you sign up. Some features stay locked until you do.
You are responsible for keeping your login details confidential — including any staff logins you create — and for everything that happens under your account or those staff logins. Give each member of staff their own login rather than sharing one. Tell us straight away at bookingos.legal@gmail.com if you think your account has been compromised.
4.Subscription and payment
- BookingOS is offered on a subscription basis, currently £20 per month, billed automatically through Stripe. Prices are in pounds sterling and are the total amount payable.
- New Account Holders start with a 30-day free trial. We collect your card details when you sign up, but nothing is charged during the trial.
- When the trial ends your subscription starts automatically and the first payment is taken, unless you cancel before then. Cancelling during the trial costs you nothing.
- The free trial is for new Account Holders only. Restarting a subscription that has lapsed or been cancelled does not include another trial.
- Subscriptions renew automatically each billing period until cancelled.
- If a payment fails or a subscription lapses, we will pause access to your dashboard and to your public booking page until the subscription is reactivated. You can always log in and reach your billing page to reactivate.
- You can cancel at any time from your account. Cancellation takes effect at the end of the current billing period, and you will not be charged again. We do not give partial refunds for the remainder of a period already paid for, except where the law requires it.
5.Changes to the price
We may change the subscription price. If we do, we will email you at least 30 days before the new price applies to your account. If you do not want to pay the new price, you can cancel before it takes effect and you will not be charged the higher amount.
6.Cooling-off period
If you are a consumer signing up online, UK law generally gives you 14 days to cancel for a full refund. Because BookingOS gives you access to the Service immediately, by activating your subscription you are asking us to start providing the Service straight away, and you accept that your right to a refund during the 14-day period ends once you have used the Service.
7.Taking payments from your Clients
You can optionally switch on Online Payments, so that Clients pay a deposit or the full price by card when they book. This is off by default. If you switch it on:
- You will need to connect a Stripe account and complete Stripe's own identity and business checks. Your use of that account is governed by the Stripe Connected Account Agreement, which is between you and Stripe, not us.
- Money goes directly to your Stripe account. BookingOS never holds, receives or controls your Clients' money.
- BookingOS does not take a commission or platform fee on these payments. Stripe charges its own processing fees, which come out of your payout and are your cost, not ours.
- You are the seller. You are responsible for delivering the appointment, for your own refund and cancellation policy, for handling refunds and disputed payments (chargebacks), and for any tax you owe on the money you take.
- You are responsible for making your deposit and refund terms clear to Clients before they pay.
If Stripe suspends, restricts or closes your Stripe account, Online Payments will stop working, and there may be nothing we can do about it. The rest of your BookingOS subscription is unaffected.
8.Bookings, cancellations and no-shows
An appointment booked through BookingOS is an arrangement between the Shop and the Client. BookingOS provides the software; we are not a party to that arrangement, we do not provide barbering services, and we are not responsible for whether an appointment goes ahead or how it goes.
We give Clients a link in their confirmation email so they can cancel or move their own appointment. It is up to you to set and communicate your own policy on late cancellations, deposits and no-shows.
9.Content you upload
You can upload photographs and business information to your booking page. You keep ownership of everything you upload. By uploading it, you give us permission to store it, display it on your public booking page, and make the technical copies needed to run the Service. That permission ends when you delete the Content or close your account.
You confirm that you own or have permission to use everything you upload, that it does not infringe anyone else's rights, and that where a photograph shows an identifiable person you have their consent to publish it.
We review uploaded photographs and may remove anything that breaks these Terms, is unlawful, or is obviously not related to your business. We are not obliged to monitor Content, and removing something does not make us responsible for the rest.
10.Acceptable use
You agree not to:
- use the Service for anything illegal or fraudulent, or to send unsolicited marketing
- upload content that is unlawful, obscene, hateful, threatening, or that infringes someone else's rights
- interfere with or disrupt the Service, probe or bypass its security, or place unreasonable load on it
- use automated tools to scrape or bulk-download data from the Service
- copy, resell, sublicense or reverse-engineer the Service without our written permission
- use Client data collected through the Service for anything other than running your bookings
- create fake bookings or misuse Online Payments to move money for unrelated purposes
11.Client data and your responsibilities
When you use BookingOS to take bookings, you are the data controller for your Clients' personal data — their names, contact details and appointment history. BookingOS acts as your data processor for that information.
That means you are responsible for having a lawful basis to collect and use it, for telling your Clients how you use it, and for handling requests they make about it. We will support you with the technical side, such as deleting a record on request.
As your processor, we will only process Client data on your instructions and as needed to run the Service, keep it confidential, apply appropriate security, use sub-processors only as described in our Privacy Policy, help you respond to Client requests, and delete or return the data when your account ends. These commitments, together with the Privacy Policy, form the data processing terms between us.
12.Third-party services
BookingOS relies on other companies to work — currently Stripe for payments, Resend for email, Render for hosting, and Google Maps to show a Shop's location. Their own terms apply to their part of the Service, and we are not responsible for their acts or omissions. If one of them changes or withdraws a service, we may have to change ours.
13.Intellectual property
BookingOS and its underlying software, design and branding belong to us. Your subscription gives you a licence to use the Service for your own business for as long as you are subscribed — it does not transfer any ownership to you. You keep ownership of the business content you enter, including your services, schedule, photographs and Client records.
14.Service availability
We aim to keep BookingOS available and reliable, but we do not promise it will be uninterrupted or error-free, and we do not offer a guaranteed uptime level. We may pause the Service occasionally for maintenance or updates, and we will try to keep disruption to a minimum.
We take reasonable care with your data, but no system is perfect. We recommend you keep your own record of anything you could not afford to lose.
15.Suspension and termination
We may suspend or terminate your account if you breach these Terms, do not pay your subscription, or use the Service in a way that risks harm to us, to other users, or to their Clients. Where it is reasonable to do so, we will warn you first and give you a chance to put things right. You can stop using the Service and cancel your subscription at any time.
16.Your data when you leave
If you cancel, you can ask us for a copy of your Shop's booking data at any time up to 30 days after your subscription ends, and we will provide it in a common machine-readable format. After that we may delete it. Contact us at bookingos.legal@gmail.com. See our Privacy Policy for how long we keep things.
17.Limitation of liability
To the extent permitted by law, BookingOS is provided "as is", and we exclude all warranties not expressly stated in these Terms.
Our total liability to you for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses, such as lost profits, lost bookings, lost goodwill or lost data, nor for the acts of the third-party providers listed in Section 12, nor for any dispute between you and a Client.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. Nothing in these Terms affects a consumer's statutory rights.
18.Changes to these Terms
We may update these Terms from time to time. We will change the date at the top of this page, and if a change materially affects your rights we will email you at least 30 days before it takes effect. Carrying on using the Service after that means you accept the updated Terms.
19.Governing law
These Terms are governed by the laws of England and Wales, and any dispute will be handled by the courts of England and Wales. If you are a consumer living elsewhere in the UK, you may also bring proceedings in your local courts.